At PamperUrPets, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, this Return and Refund Policy explains when returns, exchanges, replacements, and refunds may be available.
We accept eligible returns within 30 calendar days from the date your order is delivered.
Return requests submitted after the 30-day return period may not be accepted.
To qualify for a return:
The item must be unused and in its original condition.
The product must be in its original packaging, where applicable.
The item must not show signs of use, washing, cleaning, damage caused by the customer, or alteration.
The product must include any original components or accessories supplied with the order.
Proof of purchase or a valid order number may be required.
Items that do not meet these conditions may not qualify for a refund or exchange.
Certain products may not be eligible for return because of hygiene, safety, product condition, or other practical considerations.
Non-returnable items may include products that have been:
Used or worn by a pet
Washed or cleaned
Damaged after delivery due to customer use or handling
Modified, altered, or repaired
Returned without required original packaging
Returned in a condition that prevents the product from being resold
A 10% restocking fee may be deducted from the refund for eligible returns that are not the result of a defective, damaged, or incorrectly shipped item.
The restocking fee is calculated based on the purchase price of the returned product.
For example, if the returned product has a purchase price of $100, a $10 restocking fee may be deducted from the refund.
The restocking fee does not apply when the return is due to:
A defective product
A product damaged before or during delivery
An incorrect product being sent by PamperUrPets
Any applicable return shipping costs may be deducted or charged separately in accordance with this policy.
If you receive an item that is damaged, defective, or different from the product you ordered, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Clear photographs or video showing the product and the issue
After reviewing the information, we may offer an appropriate resolution, which may include a replacement, exchange, or refund.
The 10% restocking fee will not apply to confirmed defective, damaged, or incorrectly shipped items.
To request a return, contact us at:
Email: info@pamperurpets.site
Please include your order number, the product you wish to return, and the reason for the return.
Please do not send a product back before receiving return instructions from our support team.
Once your return request is reviewed and approved, we will provide the applicable return instructions.
For returns due to a change of mind, ordering the wrong item, or another reason not caused by PamperUrPets, the customer is responsible for the return shipping cost.
If the item is confirmed to be defective, damaged upon arrival, or incorrectly sent by us, we may cover the applicable return shipping cost.
Because we offer free standard shipping on eligible orders, the original standard shipping cost is generally not separately refundable.
After we receive the returned product, it will be inspected to confirm that it meets the return requirements.
If the item qualifies for a refund, the applicable refund will be calculated after considering any applicable restocking fee or other permitted deductions under this policy.
If your return is approved, the applicable refund will generally be issued to the original payment method used for the purchase.
For eligible standard returns, the refund may be reduced by the applicable 10% restocking fee and any applicable return shipping costs.
For confirmed defective, damaged, or incorrectly shipped items, the 10% restocking fee will not apply.
The time required for the refunded amount to appear in your account depends on your bank, card issuer, or payment provider.
If you receive a defective, damaged, or incorrect item, we may offer an exchange or replacement where available.
If the same product is unavailable, we may provide another appropriate resolution, such as a refund.
For standard returns that are not related to a defective, damaged, or incorrect product, exchanges may be subject to product availability and applicable return requirements.
If you need to cancel an order, contact us as soon as possible at:
We will try to accommodate cancellation requests received before the order has entered processing.
Cancellation cannot always be guaranteed once an order has entered processing or has already been shipped.
If the order has already been shipped, you may need to receive the package and follow the applicable return procedure.
After an approved return has been received and inspected, we will process the applicable refund.
Once the refund has been issued, the amount may take additional time to appear in your account depending on your payment provider, bank, or card issuer.
If your order has not been received or appears to be lost in transit, please contact us at info@pamperurpets.site with your order number and tracking information.
We will review the available shipping information and assist with the applicable resolution based on the circumstances.
For packages marked as delivered but reported missing, please first check the delivery location and contact the carrier where appropriate.
Please do not send returns to the business address listed below unless our support team specifically instructs you to do so.
Return instructions and the applicable return address will be provided after your return request has been reviewed and approved.
PamperUrPets may update this Return and Refund Policy from time to time to reflect changes in our business practices or applicable requirements.
Any updates will be posted on this page with a revised effective date.
For questions regarding returns, exchanges, replacements, damaged products, cancellations, or refunds, please contact us:
Business Name: PamperUrPets
Legal Business Name: Pampered Pet Grooming, LLC
Email: info@pamperurpets.site
Phone: +1 559-275-3037
Address: 5366 W Spruce Ave, Fresno, CA 93722, United States
Live Chat: Available 24/7
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM PDT
Time Zone: Pacific Daylight Time (PDT), UTC−7 during the applicable daylight saving period
Website: PamperUrPets
